GeneralQuery - System Offline/Internet Issue

What does it mean if my plant is offline?

A plant typically goes offline when it has lost internet connection. The majority of the time when a plant is offline, the plant is still operating in the background as normal. It's just no longer possible to see what's going on.

Why has my plant gone offline?

There are a number of reasons why a plant goes offline:

1. The Dongle/Data Logger has lost connection to the internet. If the internet signal dips, the plant can lose connection to the Wi-Fi. Typically, inverter's will automatically reconnect to the internet once the signal is available. It's quite common for a plant to go offline if there is a power outage.
2. One or more of your devices are not on the latest firmware version. If your solar PV system components are not on the latest firmware, it can lead them to be out of sync and can cause system confusion. For further details on how to update device firmware, contact your installer.
3. New broadband provider/router. The Dongle/Data Logger is typically configured to connect to the router available during installation. If that router has been changed, the Dongle/Data Logger won't automatically detect the new router. It needs to be connected to the new router. For further details on how to do this, contact your installer.
4. The Dongle/Data Logger is faulty. It is possible that a device is faulty which has led to the plant disconnecting from the internet. To check if this is the case, send a video of the Dongle/Data Logger to your installer.