The Enphase Installer App declares a Meter Issue () system status when it detects a possible problem with the CT or storage measurements. In general, a Meter Issue indicates a system where on-site maintenance may be required.
The production or consumption measurements received by the Enphase Cloud are negative. If the system has both production and consumption CTs installed, you can see which meter is affected by checking the meter status on the Devices screen. To troubleshoot this, check CT orientation and leads, compared with voltage measurements using your regional CT troubleshooting guide.
(Use the checklist here to install and verify the installation of metering CTs using the Enphase Installer App.)
The consumption measurements received by the Enphase Cloud do not appear to include storage activity. There are two possible wiring issues that can cause this:
- The circuit passing through the production CT includes AC Batteries.
- The circuit passing through the consumption CT does not include AC Batteries.
The Meter Issue status will continue to display until the Enphase Cloud receives 24 hours of meter measurements that indicate the problem has been addressed. If the issue persists, contact your installer for further assistance.